Masonry repair
Sweep & inspection
Caps & crowns
Flue relining
Gas fireplace serviceLevel 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Famco Fireplace Repair in Dallas: What to Know First
We repair Famco fireplaces across Dallas, and most jobs are done in a single visit. Famco built solid equipment – their gas logs, dampers, and fireboxes show up in a lot of Dallas homes built from the 1980s through the early 2000s – but age, Texas heat, and years of use take their toll on specific parts we see fail on a regular basis. Pricing is straightforward: you’ll get a written quote before we touch anything, and most Famco repairs here run between $190 and $680 depending on what’s actually failed.
If you own a Famco fireplace that won’t light, won’t stay lit, or is making noises it didn’t used to make, you’re on the right page. Call (361) 314-3193 and we’ll talk through what you’re seeing. That call tells us a lot before we even get to your door.
How Famco Products Fail – and How We Fix Them
Famco made a few distinct product lines that still turn up in Dallas living rooms. Each one has its own habits when things go wrong. Here’s what we actually see:
- Famco gas log sets with standing pilots – The thermocouple on these older log sets works hard for decades, then quits without much warning. The symptom owners describe is a pilot that lights but won’t stay lit when they release the knob. That’s almost always a worn thermocouple, not a gas supply problem. We replace it with a quality aftermarket thermocouple, clean the pilot orifice, and test the safety shutdown. The log set itself usually has years of life left.
- Famco cast-iron dampers in masonry fireplaces – Dallas is hard on these. The summer heat and winter cold cycles loosen the pivot points, and over time the damper plate warps or the handle mechanism strips. Owners notice it’s harder to open, or it won’t close fully and they feel a draft. We can rebuild the pivot assembly on many Famco dampers without replacing the whole unit, which saves money. When the plate itself has warped beyond repair, we quote a replacement damper before any work starts.
- Famco fireplace glass doors with failing gaskets – This one sounds minor until you live with it: the gasket around the door frame breaks down, the glass rattles, and air leaks around the firebox when the fireplace isn’t running. It reads as a nuisance but it’s also a real efficiency and draft issue. We replace the gasket material with the correct thickness rated for the firebox temperatures, then adjust the door hinges so the seal sits square.
- Famco prefab fireboxes showing rust at the seams – Homes in Lakewood, M Streets, and White Rock that were built with Famco prefab fireplaces are hitting the age where the firebox seams start rusting, especially on the lower panels near the hearth. Moisture from occasional roof leaks or just humid Dallas air works its way in. We open the firebox panel, sand back what can be saved, apply a high-heat rust treatment, and check the chimney chase above for water intrusion. Rust never gets fixed just by painting over it – the water source has to stop.
- Famco gas valves that have been running on Dallas’s hard water and mineral buildup – If your gas fireplace has a direct-vent Famco insert, the gas control valve can accumulate scale from condensation. The symptom is usually a flame that looks weak or “lazy.” We test the valve, clean what’s serviceable, and if the valve has failed we’ll quote a replacement and explain exactly why it failed before suggesting it. We never recommend a valve swap without showing you what the old one was doing.
We also work with the surrounding materials that Famco units depend on: DuraFlex liners inside older chimneys, HeatShield for flue resurfacing, and Gelco for firebox and smoke chamber coatings. A Famco unit only works as well as the flue behind it, and in Dallas that flue has often been overlooked for twenty years.
Styles & brands we work with





Our Famco Fireplace Repair Process
You’ve called us. Here’s what happens next – and none of it involves surprises at the door.
- 1
The phone call. Nathan Corliss or one of our techs answers. You describe what your Famco fireplace is doing – or not doing. We’ll ask about the symptoms and the model if you know it. That call gives us a working theory before we ever show up.
- 2
The inspection. We arrive in the window we gave you, in uniform, with a background check already on file. We remove the glass or screens, inspect the firebox, test the pilot and gas valve if it’s a gas unit, and look at the flue above.
- 3
The written quote. Before any repair, you get the price in writing. That’s just how Ashby Chimney Dallas runs – since 2002, every job starts with a number that doesn’t change unless we find something new and you say yes to it.
- 4
The parts decision. For Famco units, some components make sense as OEM; others work better as quality aftermarket – especially on older units where Famco no longer stocks the original part. We’ll tell you which one you’re getting and why. We never put a mystery part in and hope for the best.
- 5
The repair and test. We complete the work, then run the fireplace through its full firing sequence – gas pressure, flame pattern, safety shutoff, damper operation. On wood-burning units, we verify draw and make sure combustion gases are leaving the home the way they should.
- 6
The written guarantee and cleanup. Every Famco repair we do comes with our written guarantee, and the 365-Day Done Right Promise: if it’s not right, we come back and make it right at no charge. Then we clean up, leave the site better than we found it, and you have our number if anything changes.
See the difference
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After
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AfterWhat Famco Fireplace Repair Costs in Dallas
Here’s the honest pricing picture for Famco work in the Dallas area. These are the prices we typically see – your exact number comes from the written quote, not from this page.
- Pilot assembly or thermocouple replacement: $190 – $340
- Damper rebuild or repair: $220 – $410
- Gas valve replacement: $380 – $680
- Glass door gasket replacement: $150 – $280
- Firebox rust repair and seam sealing: $350 – $700
- Full diagnostic visit (applied toward any repair you choose): $89
What moves the price: whether the unit is gas or wood-burning, how accessible the firebox and gas line are, and whether we’re replacing a single component or addressing a water intrusion problem behind the unit. You’ll know before we start. Estimates are free – call (361) 314-3193 and we’ll give you a real range for your specific Famco unit, not a vague number that doubles later.
Why Dallas Homeowners Call Ashby Chimney Dallas for Famco Work
Most of the people who call us have already been through the ringer with another company. They had a technician not show up, or a quote that changed after the work began, or a repair that failed a month later and no one would answer the phone. That’s who we built Ashby Chimney Dallas for.
We’ve been repairing fireplaces and chimneys since 2002, and we’re independently owned and operated under the standards of the Kingswell Guarantee. Every job gets a written price before work starts and a written guarantee when we finish. If a covered repair fails inside the guarantee period, we come back and fix it at no charge – that’s the 365-Day Done Right Promise, and it’s not an add-on you pay extra for.
Our techs know Famco units, but they also know the surrounding chimney systems those units depend on. We stock and work with professional-grade parts from established chimney-trade brands: Famco itself where OEM makes sense, plus DuraFlex, HeatShield, Gelco, and Copperfield. And because we answer the phone with a live person 24/7, the person who scheduled your repair is never hiding behind a callback form. Tell you the price first, do the work right, put it in writing – that’s the whole job.
FAQs
No – we’re an independent Famco service provider, not an authorized warranty repair center. What that means for you: we work on Famco equipment based on hands-on experience with the product lines, not a manufacturer training program. On units still under an active Famco warranty, we’ll tell you if a repair should go through the manufacturer instead. On older units where the warranty has lapsed or parts are no longer available from Famco, we use quality aftermarket components that match or exceed the original specification.
Most Famco repairs in Dallas are completed in a single visit lasting one to three hours. The exceptions are jobs that require a part we don’t carry on the truck – certain older gas valves and damper plates have to be ordered. We’ll tell you on the phone or during the diagnostic visit whether we’re one visit away or two. Call (361) 314-3193 and we’ll give you a straight answer based on what you’re describing.
That depends on the firebox condition and the cost of the repair relative to the cost of a new unit. We give you honest math, not an upsell. If your Famco firebox is structurally sound and the repair is under $400, repairing usually makes sense. If the firebox has rusted through or the gas valve is the third thing to fail on the same old unit, replacement might be the smarter money – and we’ll tell you so plainly. We don’t make more money either way, so you get the answer we’d give our own neighbor.
For common failures – thermocouples, pilot assemblies, gasket material, damper hardware – we carry what’s needed on a regular basis. For model-specific components on older Famco units, parts do sometimes need to be ordered and take 3 to 10 business days in the Dallas market. We’ll check availability during the diagnostic visit and give you a timeline in writing before you commit to anything.
On a gas unit, a failing thermocouple or gas valve can produce intermittent shutdowns and, in some cases, gas odors. That’s not just annoying – it’s a safety matter. On a wood-burning unit, a compromised damper or firebox seam can pull air from the wrong places and push combustion gases into rooms. The specific risk depends on what’s failing, and we’ll tell you straight what is and isn’t urgent. Not every repair is an emergency. Some can wait. The ones that involve gas leaks or carbon monoxide risk cannot. Call (361) 314-3193 for a free estimate and we’ll tell you which bucket your Famco unit falls into.
Written by Nathan Corliss, Owner, Ashby Chimney Dallas at Ashby Chimney Dallas, serving Dallas and nearby areas.