Our Guarantee & Warranty - Ashby Chimney Dallas

The Ashby Chimney Dallas Guarantee

We’ve been sweeping chimneys in Dallas since 2002, and in that time we’ve learned the same lesson every honest tradesperson eventually learns: the work isn’t finished when you pack up the truck. It’s finished when the customer has the paperwork in hand and knows exactly what was done, what it cost, and what happens if something goes wrong. Our guarantee isn’t a marketing pitch. It’s the same promise Nathan Corliss makes on every job: you get a written price before we start, a written guarantee when we finish, and a phone number with a live person on the other end if you ever need us back.

Call (361) 314-3193

What’s Covered

• Written price before any work starts. The number we quote at the door is the number on the invoice, no exceptions and no surprise line items added after the fact.
• Written guarantee on every repair. Every repair job, from a damper replacement to a full flue reline, comes with a written guarantee included in the price, not sold as an add-on.
• Free second visit if a covered repair fails. If something we fixed fails inside the guarantee period, we come back and correct it at no charge, no debate.
• 365-Day Done Right Promise. If it’s not done right, we make it right. That’s the whole sentence, and it applies for a full year from the day we finish the job.
• Cleanup as part of the job. We leave your hearth room cleaner than we found it. Drop cloths go down before the vacuum comes out, and the ash goes with us, not into your carpet.
• On-time arrival in a real window. We give you a window we can actually hit and we call if anything changes. Your time matters as much as ours.
• Background-checked, uniformed technicians. You’ll know exactly who is walking into your home, and you’ll recognize them by the shirt before they even knock.

Our Satisfaction Promise

Here’s how it works if you’re not happy. You call us. A live person answers, day or night, and listens to what went wrong. We schedule a return visit at no charge. Nathan or one of our technicians comes back, walks through the issue with you, and fixes it. If the repair we made fails inside the guarantee period, that return visit and the correction are free. Period. We don’t hide behind fine print, and we don’t make you prove anything beyond what your own eyes can see. The fairest test of any chimney company in Dallas is what happens three months after the invoice is paid. We built the guarantee so the answer is: the same people show back up, and they stand behind the work.

Licensed & Insured Backing

Paperwork only matters if the company behind it is real. Ashby Chimney Dallas is licensed and insured for the work we perform, so when we walk onto your property, you’re protected. Insurance isn’t just for us. It’s the financial backing that makes our guarantee enforceable, not just a promise. If something goes wrong on the job, you’re not left holding the cost. Combined with our written guarantee and the Kingswell Guarantee standards our location operates under, that means every job has three layers of protection for you: the written price, the written guarantee, and the credentialed backing that makes both of them worth more than the paper they’re printed on.

The Kingswell Way

Every Ashby Chimney Dallas location is independently owned and operated under the standards of the Kingswell Guarantee. We follow what we call The Kingswell Way on every job, and it’s simple enough to fit on the back of a business card:

• Say the price. Written, upfront, before any tool comes off the truck.
• Show up in the window. You get a real arrival window, and we honor it.
• Leave it cleaner. Drop cloths, HEPA-filtered vacuums, and zero ash left behind.
• Put the guarantee in writing. Every repair gets a written guarantee, included at no extra cost.
• Come back if it fails. Free second visit, no charge, inside the guarantee period.

That’s the whole system. Five commitments, no fine print, and a live human on the phone when you call.

What the Guarantee Doesn’t Cover

We’re straight about this because clarity is part of the promise. The guarantee covers our workmanship and the repairs we perform. It does not cover pre-existing damage we document and show you before the job, deterioration from normal use over time, or damage from events outside our control like chimney fires, lightning strikes, or foundation movement. If we find something during an inspection that isn’t part of the original repair, we’ll show you the camera footage and give you a written price for that work separately. You won’t find out about extra charges after the fact. You’ll know before anything is done.

Why We Put It in Writing

Dallas homeowners have been burned before, and I’m not talking about the fireplace. They’ve hired contractors who quoted one number and invoiced another. Who finished the job and vanished. Who said “that’s not covered” when the caulk cracked three weeks later. We’ve been operating since 2002 in Dallas, and we’ve built this business on the opposite approach. If we won’t stand behind it in writing, we won’t do the work. It’s that simple. Nathan Corliss has signed his name to thousands of chimney sweep and repair invoices across Dallas, from Lakewood bungalows to Preston Hollow estates, and that signature means something. It means he’ll be back if it wasn’t done right.

Common Questions About Our Guarantee

How long does the guarantee last?

Our 365-Day Done Right Promise covers our workmanship for a full year from the date we complete the job. If a repair we performed fails within that year, we return and correct it at no charge. Specific materials we install, such as DuraFlex liners or HeatShield resurfacing, carry their own manufacturer warranties as well, and we’ll explain what those cover when we quote the job.

What if I’m not satisfied with the cleanup?

Call us. We’ll come back and make it right. The guarantee covers the entire job, not just the mechanical work. If there’s dust on your mantle or ash in the carpet, that’s a failed job, and we treat it that way.

Do I need to register my guarantee?

No. Your written guarantee is active the moment we hand you the paperwork. No registration, no activation fee, no hoops. Keep the document; we keep a copy on file, and either one is enough to trigger a return visit if something goes wrong.

Is the Kingswell Guarantee the same as a manufacturer warranty?

They work together. The Kingswell Guarantee covers our labor and workmanship. Manufacturer warranties from brands like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield cover the materials themselves. We’ll explain both when we quote your repair, so you know exactly who stands behind what.

What does the guarantee cost?

Nothing. It’s included with every repair we perform. We don’t sell extended warranties or service plans, and we never will. If we do the work, we stand behind it. That’s the deal.

Call us at (361) 314-3193 if you have questions about the guarantee, or if you want a written quote for your chimney sweep, inspection, or repair. A live person answers, and you’ll know the price before any work begins.

Written by Nathan Corliss, Owner at Ashby Chimney Dallas, serving Dallas since 2002.